- OperatorNovatrix SRL
- Established2020
- PlatformSOFTSWISS
- Deposit Methods34 options including crypto, cards & e-wallets
How withdrawals move from request to payout
A withdrawal request first goes through a pending processing period of up to 12 hours. After that, the time it takes to reach you depends on the method selected. Crypto withdrawals are processed instantly, while card and international bank transfer payouts use banking-day timeframes.
Every withdrawal method is fee-free. That means the casino does not add a withdrawal charge to the amount you request. Your selected method still has its own minimum, maximum and delivery time, so it is worth checking those details before confirming the payout.
There is no win limit. In practical terms, your winnings are not capped by a maximum win rule, although account limits and the withdrawal limits for your currency and method still apply.
AUD withdrawal limits and the rolling 30-day calculation
For an AUD account, the standard withdrawal ceiling is $4,000 per day, $16,000 per week and $50,000 per month. The monthly figure uses a rolling 30-day basis rather than a calendar month, so it looks back across the previous 30 days.
| Period | Maximum withdrawal |
|---|---|
| Per day | $4,000 AUD |
| Per week | $16,000 AUD |
| Per month | $50,000 AUD on a rolling 30-day basis |
The same 4,000 per day, 16,000 per week and 50,000 per month limits apply to EUR, USD, CAD and NZD accounts in their respective currencies. If you have an active deposit limit or another responsible gaming restriction, the available withdrawal limits can be reduced.
Card and bank transfer payouts: minimums, caps and delivery times
Credit card and international bank transfer withdrawals are both free. They are useful when you want to withdraw in AUD through a familiar banking route, but neither method has the instant delivery listed for crypto.
| Method | Fee | Delivery time | Minimum | Maximum |
|---|---|---|---|---|
| Credit Card | Free | 1-3 banking days | $25 AUD | $6,000 AUD |
| Bank Transfer International | Free | 1-5 banking days | $250 AUD | $4,000 AUD |
The method maximum and the wider AUD account limits work together. For example, a credit card payout can have a $6,000 AUD method maximum, but your account's daily, weekly and rolling 30-day limits still control how much you can request overall. An international bank transfer has a $4,000 AUD maximum per withdrawal.
Banking days do not include weekends or public holidays. So a card withdrawal may arrive within 1-3 banking days, while an international bank transfer may take 1-5 banking days after processing.
Crypto withdrawals: supported coins and instant processing
Crypto withdrawals are processed instantly and do not carry a withdrawal fee. Each coin has a minimum amount, while the maximum for every listed cryptocurrency is the equivalent of EUR 4,000 per transaction.
| Cryptocurrency | Minimum withdrawal | Maximum withdrawal |
|---|---|---|
| Bitcoin (BTC) | 0.0001 BTC | Equivalent to EUR 4,000 |
| Ethereum (ETH) | 0.01 ETH | Equivalent to EUR 4,000 |
| Bitcoin Cash (BCH) | 0.001 BCH | Equivalent to EUR 4,000 |
| Dogecoin (DOGE) | 1 DOGE | Equivalent to EUR 4,000 |
| Litecoin (LTC) | 0.01 LTC | Equivalent to EUR 4,000 |
| Tether (USDT) | 5 USDT | Equivalent to EUR 4,000 |
The coin minimums are shown in the cryptocurrency itself, so make sure the amount you enter meets the relevant threshold. The per-transaction maximum is separate from the wider account limits, which still apply to your total withdrawals.
Prefer an instant payout route?
Choose the crypto option that matches your wallet and check the coin minimum before submitting the request.
Verification checks to complete before cashing out
Account verification requires you to upload relevant documents. Completing KYC in advance is recommended because it can help speed up withdrawal processing when you later request a payout.
Bitcoin players have an additional timing point to keep in mind. A valid passport or driver's licence must be submitted before playing, and Bitcoin deposits and bets remain blocked until verification is completed.
How to request a Woocasino withdrawal step by step
The process is straightforward, but the small checks matter. Before you submit, make sure the amount meets the minimum for your chosen method and stays within your currency and account limits.
- Choose the withdrawal option
Open the payment area and select withdrawal. Pick credit card, international bank transfer or one of the supported cryptocurrencies.
- Select the currency and enter the amount
Use the currency you want to withdraw and enter an amount that meets the method minimum. For AUD, also consider the $4,000 daily, $16,000 weekly and $50,000 rolling 30-day limits.
- Complete verification
Upload the relevant KYC documents if your account has not already been verified. Bitcoin users need to provide a valid passport or driver's licence before deposits and bets can be processed.
- Review the payout details
Check the selected method, currency, amount and any method-specific maximum shown in the cashier. This is also a good point to confirm that any active account restrictions have been taken into account.
- Submit the request
Confirm the withdrawal request. It then enters the pending processing period, which is targeted at up to 12 hours before the method's delivery timeframe applies.
Bonus balances need a separate check before cashout. Wagering requirements apply to all bonuses before withdrawal, so if your balance includes a No Deposit Bonus or Free Spins promotion, make sure the relevant wagering requirement has been completed first.
| Check | Why it matters |
|---|---|
| Method minimum | Your requested amount must meet the minimum for card, bank transfer or crypto. |
| Method maximum | A single payout can be limited by the selected method. |
| AUD account limits | Daily, weekly and rolling 30-day limits apply to the total account activity. |
| KYC status | Document verification is required and can help speed up processing. |
| Bonus wagering | Active bonus requirements must be completed before cashout. |
Support for pending withdrawals and payment questions
If you have a question about a withdrawal, support is available through live chat 24 hours a day, 7 days a week. Email support and a feedback form are also available, with customer support offered in English, French, German, Italian and Spanish.
For a pending request, check the selected method, the amount and your verification status first. Card payouts use a 1-3 banking-day timeframe, international bank transfers use 1-5 banking days, and crypto withdrawals are processed instantly after the pending stage.
When contacting support, having your account details, withdrawal currency and chosen payment method ready can make the conversation easier. Woocasino Australia also supports multiple currencies within one account, so mention the active currency if your account contains more than one wallet.
Ready to cash out?
Use the method that suits your timing and minimum amount, then review the limits and verification checklist before you submit.
Withdrawal: your questions
How long do Woocasino withdrawals take?
A withdrawal has a pending processing target of up to 12 hours. Credit card payouts take 1-3 banking days, international bank transfers take 1-5 banking days, and crypto withdrawals are processed instantly.
Are withdrawal fees charged?
No withdrawal method carries a fee. Credit card, international bank transfer and the supported crypto withdrawals are all fee-free.
What are the AUD withdrawal limits?
The AUD limits are $4,000 per day, $16,000 per week and $50,000 per month on a rolling 30-day basis. Active deposit limits or other responsible gaming restrictions can reduce the available limits.
Is there a maximum win limit?
There is no win limit. Withdrawal and payment-method limits still apply when you request your funds.
What verification is needed for a withdrawal?
Account verification requires uploading relevant documents. Bitcoin players must submit a valid passport or driver's licence before playing, with deposits and bets blocked until verification is complete.
What is the minimum credit card withdrawal?
The minimum credit card withdrawal is $25 AUD, and the maximum is $6,000 AUD. Credit card payouts are fee-free and arrive in 1-3 banking days.
What is the minimum international bank transfer withdrawal?
The minimum international bank transfer withdrawal is $250 AUD, with a maximum of $4,000 AUD. The delivery timeframe is 1-5 banking days and the method is fee-free.
What crypto withdrawal amounts are supported?
The minimums are 0.0001 BTC, 0.01 ETH, 0.001 BCH, 1 DOGE, 0.01 LTC and 5 USDT. Each crypto method has a maximum equivalent to EUR 4,000 per transaction.
