Privacy Policy

About this Privacy Policy

This policy applies to information collected through the Woocasino website, account services, customer support channels and related online features. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and any other notices displayed when information is collected. Those notices may explain a particular use of information in more detail.

Personal information means information that identifies a player or could reasonably be linked to that player. The information handled by a casino website can vary depending on the services used, the account settings selected and the information required to meet verification, security and legal obligations. Some website functions may not work fully if certain information is not provided.

We seek to collect information that is reasonably necessary for providing online gambling services, maintaining a safe platform and meeting applicable requirements. Information may be collected directly from a player, automatically when the website is used, or from service providers and other parties where this is permitted and reasonably necessary.

Changes to this policy

This policy may be updated when our services, technology, security practices or legal obligations change. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. Players should review this page from time to time. If a change is significant, we may provide an additional notice through the website or another suitable communication channel.

Information we may collect

The types of information a casino website typically handles include the following. Not every player will provide every type of information, and the information collected depends on the account activity and services used.

• Account details, such as a player’s name, date of birth, contact details, username, account preferences and records of communications with support.
• Identity and verification information, such as documents or details used to confirm identity, age, location, eligibility and account ownership. These materials may include information from identity documents or other verification sources.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction amounts, account balances, gaming activity and information needed to investigate disputed or unusual transactions. Full payment card information may be handled by a specialist payment provider rather than stored directly by the website.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, approximate location and information about how the website is accessed.
• Usage information, such as pages visited, links selected, session times, error messages, preferences and interactions with website features.
• Cookie and similar technology information, including identifiers that help remember settings, support security, measure website performance and understand general use of the website.
• Responsible gambling and account management information, including requests, restrictions, limits, account status changes and other details needed to support safer play.
• Information provided in enquiries, complaints, reviews, surveys or other communications with the service team.

Players should provide accurate and current information when creating or using an account. If details change, keeping them updated can help prevent delays with account support, identity checks, payments or security reviews. Players should not provide information about another person unless they are authorised to do so.

Sensitive information and verification material

Verification documents and other information may contain details that require additional care. Access to this material is restricted to people and service providers who need it for an authorised purpose. Players should use the secure account or support process provided for submitting documents and should not send identity documents through an unofficial channel.

How information is used and shared

Information is used to operate the website, provide account services and communicate with players. It may also be used to protect the platform, manage risk and meet obligations that apply to online gambling services. The main purposes can include:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals and other account transactions.
• Verifying identity, age, location, account ownership and eligibility to use the services.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, payment abuse and other security concerns.
• Providing customer support, responding to questions and managing complaints or disputes.
• Operating, testing, maintaining and improving the website, its features and its technical performance.
• Managing safer gambling tools, account restrictions and player support requests.
• Sending service messages about an account, transactions, security, policy updates or important changes.
• Sending marketing communications where permitted and where the player has given any consent required. Marketing preferences can be changed at any time.
• Keeping records, responding to lawful requests and meeting legal, regulatory, tax, accounting, auditing and other compliance obligations.

Information may be shared with carefully selected service providers that help operate the website. These may include identity and verification providers, payment processors, technology and hosting providers, security services, customer support platforms, analytics providers, professional advisers and other suppliers needed to deliver the services. Providers are expected to handle information securely and only for authorised purposes.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected unlawful or harmful activity; to enforce applicable terms; to respond to a valid legal or official request; or to support a business transfer, restructuring or similar event. We do not intend to sell personal information as a standalone product.

Some service providers may process information outside Australia. Where this occurs, reasonable steps are taken to select suitable providers and protect information in accordance with applicable privacy and security requirements. The safeguards used can depend on the type of information, the service involved and the location where processing takes place.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is used. They can help keep an account session active, remember language or display preferences, support login and security functions, understand website performance and provide information about general usage. Some cookies are essential for the website to work, while others support analytics, personalisation or marketing.

Players can manage or restrict cookies through their browser settings. Browser controls may allow a player to block cookies, delete existing cookies or receive a notice before cookies are stored. Blocking essential cookies may affect account access or other website features. Where the website provides additional cookie controls, those controls may also be used to manage available preferences.

Security measures

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, encryption or secure transmission, monitoring, staff procedures, supplier checks and security testing. No website or online transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights are not always absolute. For example, a request may be limited where information must be kept for legal, security, fraud prevention, dispute resolution or other legitimate reasons.

• Access: ask for information about the personal information held about you and, where appropriate, request a copy.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for a period required by law.
• Marketing consent: withdraw consent to marketing communications or change marketing preferences. Withdrawing consent does not affect service messages that are necessary for account, security or transaction purposes.
• Explanation or review: ask questions about how information is used or request a review if you have concerns about the handling of your information.

To exercise your data rights, ask a privacy question or make a data request, contact support@woocasinocasino.online. Please explain the request clearly and include enough information for the relevant account or records to be located. We may need to verify identity before providing information or making changes, especially where a request involves account access, verification documents, payment records or deletion.

We aim to respond within a reasonable time and may ask for clarification if a request is broad or unclear. If a request cannot be completed in full, we will generally explain the reason, subject to security, confidentiality and legal restrictions. A player can also use the same email address to raise a concern about a privacy matter or the way a request has been handled.

Marketing preferences

Players can withdraw consent to marketing by contacting support@woocasinocasino.online or by using an unsubscribe or preference option included in a marketing message, where available. It may take a short period for a preference to be applied across all communication systems. Opting out of marketing will not stop essential messages about account security, transactions, service operation, responsible gambling support or changes to important terms.