Woocasino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Woocasino in relation to your use of the website, account services, games and other available features. They apply whether you browse the website, create an account, make a payment, enter a promotion or place a wager. If you do not agree with any part of these terms, you must not use the website or its services.

Additional terms may apply to specific games, tournaments, promotions, payment methods or other features. Those terms will be made available where relevant and form part of this agreement. If an additional term conflicts with these general terms, the additional term will apply to the relevant feature to the extent of the conflict.

Woocasino may update these terms from time to time to reflect changes to the website, services, technology, applicable law or operational requirements. The current version will be published on the website. You should review the terms regularly. Continuing to use the website after an update is published may constitute acceptance of the revised terms.

Website availability

The website and its services may not always be available. Maintenance, technical faults, security events, telecommunications problems, supplier issues or circumstances outside reasonable control may affect access. Woocasino does not guarantee that the website, games or account features will be uninterrupted, error-free or available at all times.

You are responsible for using suitable equipment, software and internet access. You must also take reasonable steps to protect your device, account information and payment credentials. Woocasino may suspend access where this is reasonably necessary for maintenance, security, investigation, legal compliance or the protection of players and the website.

2. Eligibility and player accounts

You must be at least 18 years old and legally permitted to participate in online gambling in the place where you are located. Australian players should consider the laws that apply in their state or territory, as well as applicable Australian laws. It is your responsibility to make sure that access to Woocasino and any gambling activity is lawful for you.

You may only create and use an account for yourself. You must provide information that is accurate, complete and current, and update it when circumstances change. You must not create accounts using another person’s name, use a false identity, or allow another person to access your account.

Verification and account checks

Woocasino may carry out identity, age, address, payment, fraud, source-of-funds and responsible gambling checks. You may be asked to provide documents or other information to support those checks. Any requested information should be supplied promptly and must be genuine, legible and relevant.

An account may be restricted, suspended or closed while checks are being completed. Woocasino may also take these actions where information cannot be verified, where account activity appears irregular, where the terms may have been breached, or where action is required by law or a competent authority.

Account security

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Do not share your password, one-time codes or other security information. Notify Woocasino through the available website support channel if you believe your account has been compromised.

Only one personal account is permitted unless Woocasino expressly agrees otherwise. Duplicate, dormant, linked or related accounts may be reviewed together. If multiple accounts are created or used contrary to these terms, Woocasino may close the relevant accounts and review associated wagers, balances, promotions and transactions in accordance with applicable law.

3. Deposits, wagers and withdrawals

You may only use payment methods that are available on the website and that you are authorised to use. Payments must be made in your own name unless an alternative arrangement has been approved in advance. Using a payment method belonging to another person, attempting to disguise the source of funds or providing inaccurate payment information may result in a transaction being declined or an account being reviewed.

You should check the transaction details before confirming a deposit or wager. A wager is generally treated as accepted when it is recorded by the relevant system. Wagers may be refused, cancelled, corrected or voided where there is a technical error, pricing or display error, suspected manipulation, duplicate transaction, breach of these terms or another valid reason permitted by applicable law.

You must maintain enough cleared funds to cover any wager you place. Woocasino may set or apply minimum and maximum transaction, wagering or withdrawal amounts where permitted. Any applicable limits, fees, processing conditions or restrictions will be shown on the website or communicated as part of the relevant service. You should review those details before proceeding.

Account balances and withdrawals

Funds credited to your account are intended for lawful gambling activity and must not be used for money laundering, fraud or any other unlawful purpose. Woocasino may delay, reject or review a withdrawal while completing identity, payment, security, source-of-funds or compliance checks. A withdrawal may need to be returned to the payment method used for the original deposit, subject to available options and applicable requirements.

You should provide accurate withdrawal information and respond to reasonable verification requests. Processing times can depend on the selected method, financial institutions, verification requirements, weekends, public holidays and events outside Woocasino’s control. Any applicable costs or restrictions will be communicated through the relevant payment information.

If money is credited to your account in error, you must not use or withdraw it. Woocasino may correct the balance and recover the incorrectly credited amount. If your account shows a negative balance because of an error, reversal or chargeback, you remain responsible for the amount owed, subject to your rights under applicable law.

Technical results and game outcomes

Game outcomes are determined by the relevant game system and its recorded results. In the event of a disagreement between information displayed on your device and the official system record, the official record will generally be used, unless applicable law requires otherwise. Woocasino is not responsible for losses caused by your device, connection, software, payment provider or other equipment outside its reasonable control.

4. Promotions and responsible gambling

Promotions

Promotions, bonuses, rewards and promotional campaigns may be subject to separate terms. Those terms may include eligibility conditions, participation requirements, expiry rules, wagering or playthrough requirements, game restrictions, maximum values, withdrawal conditions and limits on the number of entries. You should read the specific promotion terms before opting in or using a promotional benefit.

Unless the relevant promotion terms state otherwise, promotions are intended for one person and one account. Woocasino may withhold, remove or cancel a promotional benefit where there is misuse, attempted manipulation, multiple-account activity, automated play, collusion, fraudulent conduct or a breach of the applicable terms. A promotion may be changed, withdrawn or suspended where permitted by law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure. Never borrow money or use funds intended for essential expenses to gamble.

• Set a budget before you start and stop when that budget is reached.
• Set time limits and take breaks away from gambling activity.
• Do not chase losses or increase stakes to try to recover money.
• Keep gambling separate from household, rent, debt or other essential funds.
• Use the responsible gambling tools and restrictions made available through the website.
• Seek independent support if gambling is becoming difficult to control.

You may request account restrictions, deposit controls, session limits, a temporary break or self-exclusion where these options are available. A request may affect access to some or all services and may not be reversible during the selected period. You should not attempt to bypass a restriction by opening another account or using another person’s account.

If you believe you have a gambling problem, consider contacting an appropriate independent gambling support service in Australia or speaking with a qualified health professional. If gambling is causing immediate financial, emotional or personal harm, seek urgent assistance from an appropriate emergency or support service.

5. Privacy, prohibited conduct and legal information

Privacy and information

Personal information is handled in accordance with the Woocasino Privacy Policy and applicable privacy law. Information may be collected and used to provide services, process transactions, verify identity and age, manage risk, prevent fraud, meet legal obligations, improve the website and support responsible gambling. You should read the Privacy Policy for information about collection, use, disclosure, storage and your available privacy rights.

Prohibited activity

You must not use the website to commit or facilitate unlawful activity, fraud, money laundering, market manipulation, cyber abuse or any other prohibited conduct. You must not interfere with the website, introduce malicious code, use bots or automated tools without permission, exploit a fault, reverse engineer restricted systems, or attempt to gain unauthorised access to accounts, data or networks.

You must not collude with other players, manipulate game outcomes, misuse promotions, charge back legitimate transactions without a valid reason, or knowingly take advantage of an error. Woocasino may investigate suspected misconduct and may provide information to relevant payment providers, professional advisers, authorities or other organisations where permitted or required by law.

Intellectual property and website content

The website, including its design, text, graphics, logos, software, game content and other materials, is protected by intellectual property laws. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute, sell or commercially exploit website content without the required permission.

Suspension, closure and liability

Woocasino may suspend or close an account where this is reasonably necessary to protect the website, comply with law, manage risk, complete checks or address a suspected breach. Where an account is closed, any remaining balance will be considered in accordance with applicable law, the circumstances of the closure and any verification requirements.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to that limitation, Woocasino is not responsible for indirect loss, service interruption, loss caused by events outside reasonable control, or conduct and content of third parties. You should use the website carefully and take reasonable steps to protect your account and personal information.

Complaints and applicable law

If you have a concern about an account, transaction, wager or service, you should raise it through the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. A review may require identity verification or additional information.

These terms are intended to operate alongside the laws and consumer protections that apply to your use of the service. Any dispute should first be addressed through the available complaints process. Nothing in these terms prevents you from exercising a right or contacting an appropriate authority where you are entitled to do so.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. These terms, together with the Privacy Policy and any specific product or promotion terms, represent the rules that apply to your use of Woocasino services.